Frequently Asked Questions
All transactions are encrypted therefore ensuring the highest level of security. For additional security, we do not see or store your credit card details on our website.
All of our prices are in Australian dollars. You have the possibility to see our prices in other currencies however your payment is made in Australian dollars. As a result of currency fluctuation, there might a slight discrepancy between the price displayed on our website and the price you actually pay for the products.
No, you do not need to pay the tariff.
Yes – to ensure that your parcel will arrive at the correct destination, please fill in shipping information in the local language of shipping destination (English for orders to Australia and Chinese for orders to China).
We cannot change or cancel an order due to change of mind or once the order has been dispatched. Outside of this, we will consider each request individually - please contact us as soon as possible via email firstname.lastname@example.org.
No, products cannot be returned if you change your mind, therefore please choose carefully before placing an order. In the unlikely event we sent you the wrong product, please contact us as soon as you can.
We will dispatch your order as soon as possible after we receive your order – usually within 36 hours. Please note that all products are dispatched from our warehouse in Sydney, Australia and you should receive your order within 7 business days for orders to Australia and within 14 business days for orders to China after dispatch. Shipping times may vary for other countries.
Our website has been designed using the English language, and then translated into Mandarin by professional translators. Should a discrepancy arise, the English version shall prevail.
Opal Natural Health is owned and operated by professional Australian pharmacists. We buy directly from large and reputable suppliers, stock products in our warehouse in Australia and deliver directly to you. Any product sent from us is guaranteed genuine.
The expiry dates for our products vary like all products. Although they typically have relatively long expiry dates, all our products are intended to be for personal use and within a reasonable time frame.
The shipping cost is calculated when you place an order and depends on the weight of your order. As a guideline, we charge $XX per kilogram for all orders to China.
We use both Australia Post and EWE to ship our products domestically and internationally. For our Chinese customers, you have the possibility to track your order using the EWE website.
For orders to China – If you are shipping to a new address for the first time in China, you will need to upload your chinese photo ID here once you receive your tracking information from us. This is standard procedure – please review our shipping information for more information.
To ensure quality and authenticity of our products for our customers, we ship directly from our warehouse in Sydney, Australia in partnership with EWE shipping service. This is a standard procedure for this method of shipping and is only required for the first order to a Chinese address – ie for any subsequent orders to the same address, you will not need to upload the photo ID again. For more information or to upload your photo ID, please visit EWE website here.
To ensure quality and authenticity of our products for our customers, we ship directly from our warehouse in Sydney, Australia, our parcels are subject to some restriction including weight per parcel. As such, your order may be split and shipped in more than one parcel. In addition, there may be a small variation between the time the separate parcel is received by you.